FAQ

Frequently Asked Questions

 

Find answers to most common questions about our products, shipping, sustainability, and more.

Products & Materials

What are Everlo products made from?

Our range includes materials such as silicone, cotton, bamboo and plant-derived fibres. Some finished products also contain reinforcement materials, adhesives or processing additives. See individual product pages for full details.

 

Are your products eco-friendly?

We prioritise durability, practical reusability and clear material information. Environmental attributes vary by product, so please check individual product descriptions for specific claims.

 

Are your products safe for everyday use?

Absolutely. Our products are carefully selected for quality, durability, and safe everyday use.

 

Do you restock items that sell out?

Yes. Most items are restocked within 1–3 weeks.

Shipping & Delivery

Where do you ship?

We currently ship Australia-wide. International shipping coming soon.

How long does shipping take?

Orders are processed within 1–2 business days.

Delivery usually takes:

• 2–6 business days within Australia
  

 

How much is shipping?

Free shipping may apply depending on current promotions. Otherwise, shipping costs are calculated at checkout based on your location.

For full details, see our Shipping Policy.

Orders & Payments

How can I track my order?

Once your order has shipped, you’ll receive a tracking link via email.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

If your order hasn’t been shipped yet, we may be able to modify or cancel it.
Please contact us immediately at support@everlo.com.au.

 

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. For change-of-mind returns, items should be unused and in resellable condition. Include original retail packaging where it was supplied with the product.

For full details, see our Returns Policy.

 

What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 7 days with photos. We’ll arrange a replacement or refund.

Contact Us

 

Still need help? We are here for you.

Email our support team at support@everlo.com.au and we’ll be happy to assist.