Quality Guarantee
Our Quality Guarantee
Your home deserves products that look beautiful, feel great to use, and stand the test of time.
We focus on every detail — from the materials we choose to the craftsmanship behind each product.
Because of this, we stand confidently behind our products with our Everlo Quality Guarantee.
1. Our Promise to You
Every Everlo product is designed and delivered to meet these standards:
- High quality and free from defects
- Made from safe, tested materials
- Accurately represented by our photos and descriptions
- Suitable for normal household use
If something isn’t right, we’re here to fix it — fast and fairly.
2. Your Rights Under Australian Consumer Law
Our Quality Guarantee works in addition to your rights under the Australian Consumer Law (ACL).
Under Australian Consumer Law, you are entitled to:
- A replacement, refund, or repair if a product is faulty or not as described
- A solution that is reasonable and timely
- Protection against defective or unsafe products
You are NOT required to purchase extra warranties — your consumer rights apply automatically.
3. What’s Covered
Our guarantee covers:
✔ Manufacturing defects
✔ Material defects
✔ Damage occurring during shipping
✔ Faulty or non-functioning parts
✔ Products that do not match the description
✔ Premature failure under normal household use
We assess each case to ensure a fair resolution.
4. What’s Not Covered
To keep things clear and fair, our guarantee does not cover:
✘ Damage caused by misuse or accidents
✘ Excessive wear and tear beyond normal use
✘ Modifications to the product
✘ Damage caused by improper care or cleaning
✘ Change of mind (handled by our Returns Policy)
5. How We Resolve Issues
If you experience a problem, we make the process simple and stress-free.
Depending on the situation, we will offer one of the following:
- Free replacement
- Full or partial refund
- Repair (if applicable)
- Store credit
We will always choose the fairest and fastest solution.
6. How to Submit a Guarantee Claim
Email us at:
Please include:
- Your order number
- A short description of the issue
- Photos or a short video showing the problem
Our team will review your claim within 1–2 business days.
7. Sustainability in Our Guarantee
Whenever possible, we prioritise solutions that reduce waste
This means:
- We may not require you to return faulty items
- Some items may be recycled or repurposed
- Replacement parts may be provided instead of full product replacement
We aim to balance customer satisfaction with environmental responsibility.
Our Commitment
Everlo exists to make everyday living simpler, better, and more sustainable.
If something goes wrong, we’ll make it right.
Our goal is simple:
You should feel confident in every Everlo product you bring into your home.